We would like to express a sincere “Thank You” to all of our customers! We will strive to continue offering the best plumbing service available!
March 8, 2016
Outstanding customer service! My wife complained at 6:30am that there was only warm water to get ready for work. When I checked, I saw that our aging gas water heater was leaking and worried that a replacement would require a few days. I found Covenant Plumbing at BBB and noted the A+ rating and excellent customer reviews. I checked out the company website and noticed that this is a faith-based business.
Shortly after sending an email detailing my situation, I received a reply urging me to call the office number. I was offered a service visit for a no-cost estimate after lunch, along with the possibility that the owner might be able to stop by mid-morning. To my delight, I received a follow-up phone call at mid-morning to notify me to expect a visit in a few minutes. That happened.
After a firm handshake and efficient inspection, I received an estimate with a concise and clear explanation for the charges. Upon my approval, the new water heater was ordered to be delivered right away and a second plumber was called to assist as soon as possible. The old heater was promptly drained, disconnected and removed.
The new heater was delivered and the old one hauled away. Anticipating a short delay for the other plumber to complete work for another customer, I was politely asked if I could wait until late morning to complete the installation. As promised, the pair professionally and efficiently finished the installation forthwith. I was assured that, if any need arose for service, the response would be prompt – “24/6” as Sunday is not a work day.
I am very satisfied with the expert work and sincere customer service, and recommend Covenant Plumbing as a dependable and trustworthy company.
I would like to take this time to let you know how much I appreciate the promptness in which you took care of our most recent plumbing problem which was our drinking fountain. Thank you for always providing such fast, great service. It is truly good to know that there are still dependable plumbers who work at great rates. I refer everyone I know to Covenant Plumbing. Thanks again!
Ken C. Powers
Date Management Business Records
On two occasions I have called Covenant Plumbing for problems at home (water heater and a leak in the kitchen). On both occasions the technician arrived at the appointed time and each problem was corrected in short order.
I also appreciate the follow-up phone calls to assure that I received good service. I would highly recommend Covenant Plumbing.
– Bobby Mizelle
Quick response and fast service. This company went above and beyond to meet our expectations providing professional service and strong attention to detail. The technician provided extra advice for maintenance.
– Deliha Hahn
“Thanks so much for taking care of my family!”
I appreciate your employee’s professional help with a stressful situation. He’s a hard worker – also very thoughtful and reassuring. AND-he got the job done beautifully! Yesterday, he took a VERY LATE lunch break. He would not leave until I had temporary water. I also appreciate Covenant Plumbing. You all have helped me three (maybe four?) times. I know who to call when I have a plumbing need. The Best of the Best!
-Mrs. Elizabeth Hendricks
I just wanted to put in writing a word of thanks. I am very pleased with everything that was done. I’ve had a leak at my water meter for quite some time, my water bills were very high and my concern most of all was finding someone reliable to do the work. I was given the name of your company from an outside source and after much prayer and finding the money, I made the call.
Caleb came and got things started and another plumber finished the job. Both men were very professional and efficient. If any one asks me about getting some work done at their house, I will mention your company. Again I say thanks.